Rescheduling Policy

Classes and appointments may be rescheduled one time at no cost. Additional rescheduling efforts are subject to a rescheduling fee. Reschedule requests must be made by email communication. Phone calls or voicemails are not formal types of communication. Emails allow for the time of the request to be documented.

If rescheduling request is initiated by UCSL, customers may either receive a full refund or be rescheduled at no additional cost.

BLS, CPR, First Aid $5 cancellation fee.
ACLS, PALS $10 cancellation fee. 

Cancellation Policy

Cancellations made over 24 hours in advance will be eligible for a full refund. Cancellations made within 24 hours of the class date are subject to a cancellation fee. 

Cancellations made after the start of the class are not refundable.  No-Call/No Show absences are not refundable. Absent students may reschedule to attend another class instead. See rescheduling policy for additional information.

If a cancellation is initiated by UCSL, customers may either receive a full refund or be rescheduled at no additional cost. 

BLS, CPR, First Aid $5 cancellation fee.  
ACLS, PALS $10 cancellation fee.

*Cancellation notifications must be made by email communication. Phone calls or voicemails are not formal types of communication. Emails allow for the time of the notification to be documented.

Refunds

Refund requests must be made via email. We will do everything possible to honor your request.

However, please note the following: 

Refund requests must be made, at minimum, 24 hours in advance to recieve a full refund.

Requests made with less than 24 hours are subject to cancellation fees.

Requests made after the scheduled start time are non-refundable and may be rescheduled at no cost.

Online courses are non-refundable.